BE INFORMED:Top bank to close all branches for 3 days

Speaking to Kenyans.co.ke, a customer care representative at the bank clarified that customers will still access the banks’ services through ATMs, agents, merchants and mobile banking.

The statement by Equity read: “We are upgrading our systems. During this time, kindly note that all our branches will remain closed. We apologize for any inconveniences caused.”

Equity is the latest bank to advance its operating software to boost efficiency and introduce new products. The lender also enables Islamic banking services.

In September, National Bank of Kenya (NBK) upgraded its systems to enable the bank increase its operational efficiencies and improve its compliance and risk management functionalities.

NBK CEO Wilfred Musau stated that the switch to the latest version of BankFusion Universal Banking (BFUB) would enable the lender to improve customer experience and provide a wider range of products.

The uptake of digital channels has seen banks like Barclays and Standard Chartered close down some of their branches to cut costs.

In July, StanChart moved to shut down four of its branches while Barclays closed down seven branches.

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